Flight Booking Policy - Safarni


 

Flight Booking Policy

The total price displayed includes all applicable taxes and excludes all applicable airport tax or other charges payable at the airport.
You are required to pay the entire amount prior to the confirmation of your booking.
There will be no refund for 'no-shows' or any partially unused flights.
Meals, frequent flyer miles and special service requests are on a request basis only and are subject to airline(s) confirmation. For any information regarding your Frequent Flyer miles, please contact the airline directly.
Kindly ensure that prior to travelling, your passport has a validity of minimum 6 months from the date of travel and that you have the relevant visa and immigration clearance to travel to your destination.
To avail infant fares, an infant must be under 24 months old throughout the entire itinerary you are booking. This includes both destination and return trips. If the infant is 24 months old or above on the return trip, you'll need to make a separate booking using a child fare.
Infants must be accompanied by an adult of at least 18 years of age.
Safarni.com is not responsible for any schedule change by the airline after issuance of the ticket or before. It is advisable to reconfirm your flight timings 24 hours prior to your flight departure.
Safarni.com reserves the right to charge transaction fees for availing any Safarni.com service. Safarni.com further reserves the right to alter any and all fees from time to time, without notice. You shall be liable to pay all applicable charges, fees, duties and taxes for availing any Safarni.com service.
Passenger or the person who created the booking is responsible for the full and correct entry of all his data and passengers traveling with him (including but not limited to the correct spelling of the names in English, passports, visas, required documents, contact details in the country of departure, arrival, e-mail etc.) which added By contacting the customer service on the site or by the passenger or the person who created the booking . therefore the website Safrani.com is not responsible for any punishable consequences, for example but not limited refusal of the passengers at the airport to complete his journey or correct this data or any fines resulting from any incorrect data entered by the passenger himself or through customer service The call center or the person making the reservation on the Safrani website.
Passengers need to check-in at least 3 hours prior to international flight departures,
As per the airline rules, the standard check-in time begins 3 hours prior to departure.
Infants must have valid proof-of-age documents showing that the infant is under two years old.
It is your responsibility to carry the appropriate travel documents which includes: a valid passport; visa for your destination; valid transit visa in case you are transiting through a destination that requires you to have a transit visa; and any immigration clearance required by your country. Safarni.com will not be held responsible incase you are denied boarding.
Safarni.com can assist you with amendments to most bookings but in some cases you'll need to contact the airline directly.
Every booking made on Safarni.com is subject to amendment charges levied by the airline, which may vary by flight and booking class.
If you amend your booking, you will be charged the difference in fare (if any), applicable when the amendment is made. However, if the new fare is lower than the original fare, difference in the amount will not be refunded. The rebooking charges as applicable will be collected.
In addition to the airline's amendment charges, Safarni.com charges an amendment handling fee of SAR 250 per passenger.
In the case of promotional offers provided by Safarni to its customers, the fixed value of the refund or modification mentioned in the terms and conditions shall not apply.
We'll collect these charges from you when we make the changes to your travel plans. We'll also collect the difference in fare (if any), applicable when the amendment is made.
Depending on the airline's policy, some booked fares may not be amended.
Every booking made on Safarni.com is subject to cancellation charges levied by the airline, which may vary by flight and booking class.
Some booked fares may be non-refundable as per the specific airline's policy.
In addition to the airline's cancellation charges Safarni.com charges a service fee of SAR 250 per passenger per journey for all cancellations.
In the case of promotional offers provided by Safarni to its customers, the fixed value of the refund or modification mentioned in the terms and conditions shall not apply.
Only cancellation requests made through our customer service email or via telephone shall be entertained. Safarni.com shall not be liable for any cancellation requests made through any other medium including (but not limited to) letter mail, social media, etc. Online cancellations: We currently do not support online cancellations.
Offline cancellations: We currently only accept cancellation requests through phone or via customer service email.
If your cancellation request is made fewer than 48 hours prior to departure, then you'll need to contact our customer support team: If you have done an online or phone check-in (also known as a 'Web/Tele Check-in') with the airline, get in touch with the airline for cancellation. Safarni.com will not be able to process the refund and cannot not take any responsibility for cancellations made directly between the passenger or the airline.
For any cancellation made by you, for which a refund is already processed and if it is found that you have in fact used or made changes to the ticket on the same PNR (Passenger Name Record) directly with the airline, Safarni.com reserves the right to debit your original mode of payment against the amount which has been refunded to you. Customers will be responsible for any future and/or technical and/or miss-contentions errors results form contacting the airline directly .
A non-refundable service fee will be charged for all low-cost airlines such as flydubai, flynas, Air Arabia, Jazeera Airways, IndiGo, SpiceJet, Cebu Pacific Air and Air India Express.
All service fees are Non refundable .
It is mandatory to contact Safarni.com for all refunds, as the airline will not be able to refund your tickets booked from Safarni.com
Processing times for cancellation and refund requests vary.
Refund for partially utilized tickets (for eg: only one sector flown & other sector cancelled) may take 25 to 30 working days depending on the airline.
Safarni.com shall refund your booking amount after deducting cancellation charges only after the respective airline or service povider processes your eligible refund.
Citizens of any nationality would need an OK to Board status on their PNR and booking to visit any GCC countries. This is applicable for all paper visas and not for the ones stamped on your passport.
Travel on Hajj or Umrah flights (or 4 digit flights) to and from any airport for receiving Hajj and Umrah passengers is permitted only for GCC nationals (excluding Saudi nationals) or for passengers holding a valid UMRAH or HAJJ visa. These flights are designated for Hajj and Umrah pilgrims flying into Saudi, therefore passengers without a Hajj or Umrah visa will not be permitted to board these flights (including Saudi nationals who will have other domestic flight options instead). It is the passenger’s responsibility to travel with all required documents.
Please note that in case boarding is denied by the airline, Safarni.com will not be able to process any refunds.
Therefore, if your destination is to any of the airports that receive Pilgrims or Umrah (such as Jeddah, Madinah, Taif, etc.), you will need to obtain a Hajj / Umrah visa or contact a Safarni team by phone or e-mail before confirming your reservation, These flights, which often have a flight number of 4 digits. Safrani is not responsible for canceling the booking or rejecting the passenger at the airport or any consequences of the foregoing
In order to receive a Hajj visa you need a valid return ticket. Pilgrims can enter Saudi Arabia from Jeddah or Medina airports only. You can exit Saudi Arabia from Jeddah or Medina airports only.

Muslims who are not on a pilgrim Hajj or Umrah visa cannot enter Jeddah or Medina or any airport receiving Hajj and Umrah passengers during the Hajj period, but can enter Riyadh or Dammam. Non‐Muslims cannot enter the Kingdom of Saudi Arabia during Hajj period according to KSA laws .

For passengers that book a series of one-way tickets (e.g. separate ticketing), passengers need to check if the Minimum Connection Time (MCT) is enough between flights. Safarni.com might provide different airlines as a cost effective option but Safarni.com would not be responsible if any one of the airlines rescheduled the itinerary that would result in a shorter connection time, thereby risking a missed flight. To avoid any issues be sure to either book a return flight (and the airline will manage the MCT for you) or that you have adequate time during your connection or layover to catch your next flight.